Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a refund on a damaged or incorrect item, send photos of the packaging & item itself to contact.wickedgoodwares@gmail.com. Please note that returns for incorrect items will need to be sent to the following address: Wicked Good Wares, 1715 Lyons Station Rd, New Haven, Kentucky 40051

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact.wickedgoodwares@gmail.com.

Non-returnable items
Most items cannot be returned at this time. If your order is a custom product (such as special orders or personalized items), those cannot be returned even if damaged.

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges are not accept at this time. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact.wickedgoodwares@gmail.com.